The myPhysioSA team have answered the most commonly asked questions about Physiotherapy below.

Please feel free to call us on 1300 189 289 and speak to one of our friendly staff if you have any questions, or if you’re not sure if we can help.

You can also email us if you have further questions that need answering.

Is Physiotherapy covered under Medicare?

To claim physiotherapy through Medicare, you must first see your GP to obtain an Enhanced Primary Care Plan (EPC).

Your GP will determine whether you are eligible for up to 5 physiotherapy treatments under this plan by assessing your condition.

There is a gap payment at our clinics for EPC plans.

How much do I get back from my health fund?

This is a difficult question to answer!  It depends on which of the 55 health funds you are with and then what level of cover you have with them.

Your private health rebate may cover the whole fee of a visit or the opposite, it may only cover 20% of the fee.

Best to check with your health fund.  They all have these details on their websites for easy access.

Preferred provider schemes

myPhysioSA are currently a preferred provider with Health Partners.

How long are Physiotherapy appointments?

Our standard consultation time is 30 minutes.

What happens at a myPhysioSA Physiotherapy appointment?

Awesome service from our reception team and your Physiotherapist!

When you arrive you will complete your Case History Form which gives us information on where your problem or pain is, what aggravates it, what eases it, your medical history, medications etc.

We also want to know what your goals are? That is what you want to get back to being able to do again. It could be running a marathon, or being able to get through a work day without a headache.

Your Physiotherapist will great you in the reception area and guide you to a private treatment room. They will ask many questions about your problem, and give you an opportunity to explain your problem and ask any questions.

We will then get you to show us how you move your problem area, and likely test its strength and feel for any tight or tender spots.

Your Physio will then discuss their findings with you in simple terms and outline what the best treatment plan will be. They will ensure you fully understand the plan and they will base it around the goals of what you want to achieve.

The plan will usually be to guide you back to a full recovery and reach you goals 100%. You should ask any questions you have and discuss any concerns with your Physio, and then fully commit to your agreed plan. This will ensure you get the results you are after.

Treatment could vary from massage, pushing on sore points to release tension, specific rehab exercises through to taping or even acupuncture needles! It really depends on your needs.

Expect great results. We do. We need to know if you have any concerns about your treatment plan, your progress.

Communicate with your Physio. They will call you after your first session to check how you are and answer any questions.

Are we open after hours and weekends?

Yes, all our Clinics are open outside of normal business hours. We offer early and late weekday appointments.

Do I need a referral to see a Physiotherapist?

You do not need a doctor’s referral unless you are claiming for any of the following:

  • Workers Compensation
  • Compulsory Third Party Insurance
  • You are claiming the Medicare Rebate
  • You are a client of the Department of Veterans Affairs

What is Physiotherapy?

Physio’s are great at knowing how a body should move, testing if muscles or the spine are tight, taking the pressure off painful area’s in your body, and helping get rid of pain.

Physiotherapy should be your first choice for helping with pain and getting you back to doing the activities you enjoy again.

We all have a University degree, research backed effective treatment techniques, and we all love helping people.

Physio’s are trained to help with nearly everything to do with the bodies nerves, muscles, joints and spine.

The main area’s of Physiotherapy are;

  • Joint pain including: shoulder, hip, knee, foot, elbow and hand.
  • Sports injuries and sports performance
  • Spine pain
  • Headache treatment
  • Women’s Health issues including pelvic floor health, pre and postnatal care
  • Rehabilitation plans after surgery or injury
  • Ergonomic advice including manual handling and workstation setup
  • Rehab after car or work accidents
  • Helping with balance or weakness issues

How much does it cost?

This is not an easy answer!

Different physiotherapists have different rates. We have 5 tiers of Physiotherapy fee’s, depending on the Physio’s level of qualifications and experience.

Also, all health funds have different levels of rebates. We suggest you call your fund and ask them how much they will refund you for an initial physio visit and a subsequent physio visit.

Once our admin team have matched you with the Physio who is most suited to help with your problem, they can then discuss the fee and your likely out of pocket gap can be worked out.

For more information on our current fees please contact us direct.

Should I bring my X-rays?

Yes please.

If you have any reports or scans from the past 5 years that are relevant to the area of your problem, then please bring them along to your appointment.

Do you do massage?

Our Physio’s use hands-on treatment techniques to treat your problem area. They will decide in consultation with you, what ‘techniques’ they recommend be done. Massage is often used in our treatment sessions. We usually do hands-on treatment from the very first session.

Do you have car parking?

Yes, we have ample free on-site car parking at all our clinics.

How do I pay for my treatment?

For your convenience we provide the HICAPS system for on-the-spot processing of private health fund rebates (if you are covered for physiotherapy by your health fund you just swipe your health fund card, your rebate is processed automatically and you only have to pay the difference).

Payment is required at the time of treatment and we accept cash, MasterCard, Visa and EFTPOS.

If your treatment costs are being claimed through Work cover, Medicare EPC or Veterans Affairs then once the appropriate paperwork is in place there is no cost to you.

What if I am running late or cannot make my appointment?

If you are running late then please call our clinic to let them know so the physiotherapist can try to plan their diary to accommodate you, or you may be able to reschedule your appointment to later that day.

If you are unable to attend your appointment then we require at least 4 hours notice.

We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.

What should I wear to my first visit? Will I have to undress?

Comfortable clothing is recommended for your treatment sessions. This allows access to your problem area for effective assessment and treatment. Your modesty and privacy are extremely important to us and we fully protect this at all times.

If you have a lower limb problem, then shorts are great to wear. If you don’t have any, no problem, we have some you can use.

If you have an upper body problem and you are female then it’s easiest to wear a singlet type top or sports top.

Can I ask for certain treatments to be done or not done?

Yes! If you have had physio before and you have felt that it has either helped or hindered your problem, then we need to know. Your Physio can take this information on board. It can be quite helpful.

Can I come for only one or two treatments?

Absolutely! We completely understand that some people have other financial priorities.

Just let your physiotherapist know if you can come only once or twice. They can give you a complete program of home exercises and self-help advice in order for you to get the best possible results.

What if I have multiple issues or areas of pain?

The time allotted usually permits us to assess and treat only one area thoroughly in the first visit.

We recommend to start with the worst area. If the areas of pain are directly related (e.g. back pain with referred buttock and leg pain, or neck and shoulder blade with arm pain), they can usually be treated in the one regular session.

You can book for an extended treatment for more than one condition if you prefer; however this requires extra time and does cost more. Or you can have us check these over in your second appointment.

Please discuss your requirements with our receptionist when making the appointment so the correct time can be allotted.

Do you do home visits?

Home visits may be an option upon enquiry.  Give us a call and we can see what we can organise for you.

Can I swipe my private health card and claim directly at your clinic?

Yes, each of our Clinics has direct rebate facilities. Due to the large number of Health funds, some funds do not have direct rebate services, we can check this for you in the Clinic.

How to access your PhysiApp program tips

  1. Download the app: PHYSIAPP – NOT Physitrack
  2. Check your email for your access code (Don’t forget to check your spam/junk folder)
  3. Use your birth year to log in to the app (e.g. 1979)
  4. Use the code found in your email to access your program



If you are having trouble accessing your program, please contact our friendly staff to check:

  • We have your correct email address on file
  • We have your correct birth year on file
  • Your app is up to date
  • Your program has not expired as it may have an end date – if your program has disappeared this may be the case.
  • If problems persist, try uninstalling and re-installing the app.